Tech Mahindra collaborates with Quantre Solutions to provide next-generation Customer Communication Services in US and UK
Tech Mahindra announced a strategic partnership with Quantre Solutions, a customer communications management consulting service provider headquartered in the US. The combined efforts will focus on modernizing the customer communications industry to deliver superior customer experience across industries such as financial, insurance, and healthcare industries, to name a few.
The partnership will allow enterprises to develop processes into operating standards through cloud-native microservices including customer communication management (CCM), customer experience management (CXM), cloud-based ETL and data integration service and Functions-as-a-Service (FaaS).
Jinender Jain, Head of Sales for UK and Ireland, Tech Mahindra, said, “The customer communication industry is steadily growing as omnichannel marketing and customer experience management are becoming increasingly advanced with workflow automation for consistent and personalized customer experiences. Organizations can utilize the latest cloud-native microservices and industry offerings, such as document reengineering and content migration tools, to accelerate implementation timelines in the customer journey. Our partnership with Quantre Solutions is a step forward in enabling the implementation of various channels an organization can leverage to communicate with their end customers.”
As part of NXT.NOW framework, which aims to enhance ‘Human Centric Experience’, Tech Mahindra focuses on investing in emerging technologies and solutions that enable digital transformation and meet the evolving needs of the customer. The partnership with Quantre Solutions will further strengthen Tech Mahindra’s market position as a leader in digital transformation. It brings together 35+ years of Tech Mahindra’s experience in building digital capabilities and 30+ years of Quantre's expertise in designing client onboarding and communications workflow solutions.
Scott Mulkey, EDP, COO & Partner, Quantre Solutions, said, “It is an exciting time in our industry as customer communications management and customer experience management converge. Digital transformation opportunities are bringing together regulatory communications and marketing messages to meet business requirements and customer demands. As more cloud-native microservices are introduced, industry services providers need to evaluate the new capabilities. For these reasons and more, I am excited about Quantre Solutions’ partnership with Tech Mahindra and how it will help our customers achieve their business goals in the US and UK.”
Quantre’s methodologies for designing customer communications workflow solutions can be applied to client onboarding to accelerate implementation timelines. The integrated solution will help end customers transform their businesses with workflow automation from microservices. Through this partnership, Quantre Solutions will also extend industry expertise to support Tech Mahindra’s omnichannel, digital-first, monetization projects for customer communications and marketing service providers.
INTERVIEWS
TOP VIDEOS
SECURITY
SOFTWARE
TurboHire marks its availability in the Microsoft Azure Marketplace
TurboHire has announced its availability in the Microsoft Azure Marketplace. TurboHire&rsq...
Siemens adds to its digitalization portfolio for the Indian machine tool industry
With an innovative and class leading portfolio of hardware and software solutions to bring...
Gartner reports 1.1% growing revenue of Worldwide Semiconductor in 2022
According to preliminary results by Gartner, worldwide semiconductor revenue increased 1.1...
START - UP
PERIPHERALS
INDUSTRY EVENTS
OITF 2023 lays stress on how the Digital Workplace trends are getting redefined
Technology is an enabler. It provides the means to create and make a difference, which ult...
Hikvision showcases Problem-Solving Retail Security Solutions in National Retail Federation Show
Hikvision is excited to attend the National Retail Federation’s NRF 2023 Retail Show...
Canalys Forums 2023 coming to Bangkok, Barcelona and Palm Springs
Canalys has announced the dates and locations for its 2023 forums, with the global analyst...
SIITF 2022: Digital transformation is creating opportunities for innovation across industries
Consumer preferences continue to change, straining already tight margins and stranding com...
E- COMMERCE
