Telefonica Argentina has selected Amdocs to transform its wireline business support systems (BSS) operations. With this transformation project, Telefonica Argentina aims to differentiate its brand experience by allowing its wireline subscribers to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call centre or at the retail store.
“The transformation of our wireline operations is the next phase in our strategy to become the leading operator to offer all customer interactions online and ensure a consistent customer experience across all lines of business. The value we are already seeing from our wireless transformation proves we were right to choose Amdocs as our strategic partner, and is the reason we are selecting them again as we continue this journey,” said Horacio Goldenberg, Chief Information Officer, Telefonica Argentina.
The transformation of Telefonica Argentina’s wireless operations in Argentina took 12 months and went live last November. Telefónica was able to replace disparate systems with one Amdocs system providing integrated capabilities, enabling the introduction of a number of new and innovative services.
