Unisys has announced new enhancements to its Baggage Reconciliation System (BRS) to provide more detailed information about baggage handling requirements for incoming flights, real-time monitoring and alerts of service level agreements (SLAs) as well as a mobile app to provide passengers with live updates on when and where to collect their bags.
Â
The BRS, as claimed by the company, will link passengers with their bags, tracking both as they move through the system, helping airlines comply with industry security requirements which decree unaccompanied baggage can’t travel ahead of the passenger.
Â
Olivier Houri, President & General Manager, Global Transportation, Unisys, said, “The Unisys BRS is an example of how processes implemented to primarily comply with security requirements can be harnessed to improve business operations and therefore provide true business benefits. The BRS helps groundhandlers process arriving baggage quickly, providing a better customer experience for air travellers while helping airlines and airports utilize their resources more efficiently.”
Â
A key feature of the Unisys BRS is a mobile app to improve the passenger’s experience by providing real-time relevant information about their bags. This app will be made available on Apple iOS and Android devices to allow travellers to receive alerts advising when their bag has been loaded onto the belt.Â
Â
The BRS analysis tools will give ground handlers insight into staff statistics, demand peaks and the number of bags to be loaded or unloaded to help schedule the appropriate number of people to process the bags on arrival.
Â
This system is currently used by 17 airports and 38 airlines across Asia-Pacific.
Â
