Verint announces partnership with Servion Global Solutions

Verint Systems has announced that Servion Global Solutions Limited will provide its enterprise solutions, including Impact 360 Workforce Optimization suite and Voice of the Customer Analytics solutions to the Indian market.

“We are very pleased to be working with Servion and extending the availability of our customer engagement solutions through this relationship,” adds Manish Shah, Vice-President, Southeast Asia, Verint. “Our workforce optimization and voice of the customer offerings, combined with Servion’s proven consulting-led approach in the Customer Interaction Management domain, is helping to bring Verint’s Actionable Intelligence strategy to even more customers in the Indian market.”
 
Servion Global Solutions specializes in CIM solutions that help organizations deliver high-caliber customer experiences at the point of interaction. Servion, which became a Verint partner in October 2013, takes a consulting approach to optimizing customer interactions for its clients, drawing from a proven combination of deep business acumen and broad contact center technology knowledge. This approach has resulted in a business of over 600 customers and 1,000 installations in more than 60 countries.