Verizon has earned the ISO 9001: 2008 certification for its Converged Security Operations Centre. This quality-management certification is awarded to organizations that meet the rigorous criteria for assuring quality in the products or services they provide their customers.
The CSOC provides premier business and government customers with managed security services such as real-time monitoring and management of security devices and applications, including firewalls, antivirus, intrusion detection and prevention, content screening, and vulnerability management.
"Achieving ISO 9001:2008 certification sharpens our focus on continual improvement of service efficiency and effectiveness, which gives us an advantage serving our customers and maintaining our competitive edge in the global marketplace," said Wesley Sobbott, Director of global security operations for Verizon.
By applying best practices and providing a means to measure and deliver quality to reduce inconsistencies, ISO certification helps strengthen performance in the CSOC. Using the internationally recognized standard for quality-management practices, ISO certification also helps improve the customer experience with a systematic approach to managing processes and procedures.
