Wipro's Rs. 1,182-crore contract with Employees' State Insurance Corporation (ESIC) for IT services may hit hurdle on account of technical problems with the government health insurer's internet portals that have caused inconvenience to users. ESIC has claimed its portals are facing technical problems, causing inconvenience to users.
Addressing employers registered under the ESI Act, 1948, ESIC said, "We had rolled out this IT project Panchdeep to empower users. You may have been facing serious issues in using the portals due to technical problems. We sincerely apologise for the inconvenience caused to you. We hope to restore the facility or provide alternative to you very shortly."
Project Panchdeep is aimed at improving the healthcare services provided to ESIC's customers by providing online facilities to employers and insured people for registration, payment of premiums and disbursement of cash benefits.
Wipro Senior VP and Business Head (India, Middle East and Africa) Anand Sankaran said, "We have been working with ESIC for the past two years to turn this vision into a reality. While the system has been in operation from the past six months, we have come across an unexpected technical problem which has affected the functioning of the insurance portal. We have multiple teams comprising the best of our resources working on resolving the issue and are confident about resolving it at the earliest."
