With digitization, the country will definitely evolve with the advent of new innovations in both hardware and software space. The IT landscape has been constantly evolving and changing; many new trends are expected to emerge and some of them will definitely go a long way in improving the lives of users around the world. IT’s new role – Digital transformation could marginalize the central IT organization but could also make it a true change agent and a transformation engine. IT’s new skills and processes – as per industry reports, by 2018, enterprises pursuing digital transformation initiatives will more than double the size of their software development teams, focusing those developers almost entirely on digital initiatives. Digital skills like mobile app development, analytics, and design thinking may become table stakes for a successful tech management team.
On Acer’s business front, we believe that, local manufacturing facility will be very helpful to our customers. We need a very vibrant and supportive ecosystem where many of the key components can be manufactured locally. This will ensure cost comes down, jobs are created and access to technology improves to a wider mass
We are no longer in a world of primary computing, the screens are many, the modes are multiple and solutions are endless. Our latest range of products and solutions like BYOC (Build You Own Cloud) truly reflect this change and help our customers stay connected with multi-screens and multi-modes. We have also setup exclusive stores in various parts of the country with a view to provide excellent customer experience. The philosophy behind this new format of store is to make consulting and troubleshooting a smooth experience for customers. This will not only help customers to make a wise purchase decision but will also help us to educate the customers about the new range of the Acer products. Beside this, we also strongly believe that a brand is majorly known for two things- one is innovation and another is services to customers. A company like Acer with a significant share in a competitive market like India looks at after service support as the pillar of the company. It considers it, as an important facet of the company that earns brand loyalty among customers.
We have always been a technology company that has been ahead of the curve and our philosophy of breaking barriers between people and technology drives us to create some outstanding products and solutions. 2015-16 was a successful year with some marquee launches, rapid expansion of our exclusive stores, new initiatives in our customer support system including the launch of mobile app for service tracking and product information. We also received the ISO/IEC 20000-1:2011 certification for IT Service Management System this year and we are among the few IT service provider to get certified for ITSM in India. We now look forward to another successful year.
