Xiaomi will soon start focusing on its fintech business, which was impacted severely due to the pandemic. Last year, the company’s partners shifted focus from giving out fresh loans to recovering the money from customers.
Manu Jain, Xiaomi India’s head and Global Vice President, said, “Last year, it was really difficult for our fintech business as post the lockdown our entire business came down to zero. The focus then for all our partners on the platform changed from giving fresh loans to ensuring the collections are happening. Now that things are getting back to normal, business is slowly getting back to where it should be and we’ll soon start focusing on the growth.”
In the last few months, investigation bodies like the Enforcement Directorate (ED) and Criminal Investigation Departments (CID) of various state police forces launched probes against more than two dozen China-backed fintech lenders, such as SnapIt Loan, Bubble loan, Go Cash and Flip Cash and has asked cost gateways like Razorpay and Paytm to stop their dealings with these app-based companies.
Many such app-based lenders were charging high interest rates, and in case of defaults, their recovery agents started harassing borrowers publically, which led to suicides in several states.
“We definitely don't want any user to be harassed during the recovery of their loan. While of course, it's our partners who issue the loan on our platform, we strive to ensure that users have a good experience and are not harassed,” Jain said.
