Zinnov has launched a joint whitepaper on “Driving Innovation through Co-creation”, thereby addressing the current challenges faced by MNC centres (also known as ‘Global In House Centres’) in India.
The released whitepaper brings to light the fact that currently the centres (GICs) have reached a level of optimal maturity in delivering on R&D, IT, Business Process, and Knowledge services. Infrastructure Management Services (IMS) is still a green field area for these centres with significant scope for optimization and innovation. It provides them an opportunity to evolve into a multi-function center and even derive benefits of economies of scale.
It adds that the CIOs of parent organizations are traversing the traditional IT cycle and are rebuilding their IT, using emerging technologies and innovative service delivery models. To accomplish this, the CIOs are expecting their MNC centres to deliver innovative solutions in infrastructure services space in addition to delivering robust 24x7 IMS. The parent organizations also expect the centres to achieve a steady state for any green field initiative, within 2 years of inception from the earlier tenure of 5 years. This puts additional pressure on them to work with the ecosystem to find solutions for delivery & innovation.
Sundararaman Vishwanathan, Manager – Consulting, Zinnov, said, “Innovation is no more considered a value-add; it is now a service delivery imperative. Today MNC centres cannot be a provider of point solutions anymore. Instead, they should be able to deliver integrated services across the complex spectrum of physical, virtual, mobile and cloud enabled IT infrastructure, to the parent organization”.
