In order to provide a complete idea of customer’s information, Zoho has announced four key enhancements to its pre-integrated CRM system. The new enhancements include BCC Dropbox, LiveDesk Integration, Custom Related Lists and MailMagnet for Mobile.
The BCC Dropbox option enables users to send emails from their favourite email client and have them associated to the right customer record inside Zoho CRM. Zoho LiveDesk will allow businesses to support their customers in real time through live chat. Custom Related Lists offer a gallery of pre-built custom functions that integrate with Zoho and third-party applications.
MailMagnet scans users’ mailboxes and displays only emails from prospects and customers that are relevant inside CRM.
Raju Vegesna, Chief Evangelist, Zoho, said, “For many of our users, Zoho CRM organizes, streamlines and stores the lifeblood of their company – customer data and interactions. With the addition of BCC Dropbox, combined with various previous email integrations and MailMagnet, Zoho now offers the most comprehensive set of email integrations available among any CRM vendor in the market. With LiveDesk integration and Custom Related Lists, we bring customer support and customer data from third-party sources into Zoho CRM, making it the broadest pre-integrated CRM system for businesses, providing a holistic view of customer information."
The Zoho CRM integration with Zoho LiveDesk is available for all Zoho LiveDesk paid users. The BCC Dropbox feature is available for users of the Zoho CRM Professional and Enterprise Editions. Custom Related Lists are available for users of Zoho CRM Enterprise Edition and MailMagnet for Mobile is available for all Zoho CRM users with mobile add-on enabled.
