Accenture partners with ServiceNow to come up with global business unit for digital transformation

To come up with a global business unit dedicated to digital transformation projects, Accenture has joined hands with ServiceNow. The project will have 8,500 Acccenture people with a skill in ServiceNow and will specialize in boosting customers’ workflow and platform development, marketing, sales, and business development.

The project, known as Accenture ServiceNow Business Group will particularly focus on helping customers create more self-service and remote work programs.

Julie Sweet, CEO of Accenture stated, “By further strengthening our strategic alliance with ServiceNow, we will enable our clients to more quickly embrace change. With a move to the cloud, they can reimagine their operations, reskill their employees and become more sustainable. Working together with ServiceNow to automate complex processes and create better experiences across industries, we will help organizations deliver greater 360-degree value that benefits all - their customers, people, shareholders, partners, and communities.”

Presently, Accenture is ServiceNow Global Elite Partner and has already led a number of major ServiceNow projects.

ServiceNow CEO, Bill McDermott stated, “Our ServiceNow and Accenture partnership brings together world-class teams, expertise, and our modern workflow platform to accelerate every organization’s digital transformation. The Accenture ServiceNow Business Group will help every organization become a 21st-century digital business.”

The partnership will offer industry- and domain-specific solutions and services to customers in telecommunications, financial services, government, manufacturing, healthcare, and life sciences. Workflow innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. Additional industry solutions will be developed in the future. Workflow innovation will focus on employee engagement, customer service and operations, artificial intelligence for IT operations, and security and risk. Additional industry solutions will be developed in the future.