Commvault announces Conversational AI as the interface for backup and cyber resilience

Commvault has announced that conversation has become the new interface for managing enterprise resilience. This is made possible through Commvault’s Model Context Protocol (MCP) server, a policy-based bridge between enterprise systems and popular GenAI assistants like OpenAI’s ChatGPT Enterprise and Anthropic’s Claude. Users can interact with Commvault Cloud in simple natural language to configure, manage, and execute resilience tasks – from setup to status checks and corrective actions – with the security enterprises demand. 

With this innovation, Commvault is bringing human-level simplicity to cyber resilience, allowing users to communicate with Commvault Cloud just as they would to a colleague – naturally, safely, and within enterprise policy guardrails.

This creates a new world of opportunities to safely accelerate and automate resilience activities through conversation. Users can make straightforward, everyday requests to set up, run, and monitor the protection of the workloads they rely on across SaaS, cloud, and hybrid environments – but the true innovation lies in how they interact: through natural, conversational exchanges with Commvault Cloud.

A conversation between the user and the GenAI assistant with Commvault’s MCP server running in the background, could look something like this -

·  User: “Is my instance of Docusign backed up?”

·  GenAI response: “You don’t have a Docusign backup set up yet. Would you like me to set that up so that you have the necessary configuration in place?”

·  User: “Yes.”

·  GenAI response: “Perfect, I’ll set that up for you now” and the AI assistant may follow up with the job ID and additional questions like, “Would you like me to back this up now and set up the backups on a repeatable schedule?”

Commvault’s conversational integration doesn’t just answer questions – it carries out real, authorized actions to configure and run backup and resilience tasks, all within enterprise policies.

“With this kind of AI simplicity, we can spend less time managing routine backup jobs and more time thinking about how to strengthen our resilience strategy,” said Christopher N. Colla, Vice President of Information Technology & CIO at B&G Foods. “It’s so easy to ask our AI assistant to handle a backup or check a recovery status — it’s the same way we ask it to write an email or summarize a report. Now, that same simplicity applies to keeping our data safe.”

“At Commvault, we’re moving beyond conversational interfaces to enable agentic resilience - where AI can act on behalf of teams, safely and transparently,” said Pranay Ahlawat, Chief Technology and AI Officer at Commvault. “By adopting the Model Context Protocol, we’re giving enterprises the foundation to automate recovery and protection workflows within the guardrails of the NIST Risk Management Framework - auditable, policy-driven, and role-based access controlled. This is how we bring simplicity and trust together in the age of AI operations.”