Infor announces industry AI agents to drive smarter operations

Infor has announced an expansion of its AI-driven solutions tailored for micro-verticals, helping organizations meet the unique challenges across industries, from dairy producers to EV manufacturers to textile fabricators, and beyond. Built natively on Amazon Web Services (AWS) with Amazon Bedrock for flexible access to high-performing Large Language Models (LLMs), the new Infor Industry AI Agents, together with Infor Leap – a fast and cost-efficient cloud migration offer – enable companies to quickly realize the value of their AI investments.

Infor Industry AI Agents

Infor Industry AI Agents are the only industry-specific, role-based AI agents designed for manufacturing, distribution, and service industries. They work alongside teams to manage and automate critical workflows. By combining Infor’s extensive industry experience, complete data orchestration, and governed AI processes, these agents require minimal training while helping organizations optimize core operations such as projects, products, supply chain, and workforce management. Their specialized knowledge accelerates deployment, reduces risk, and maximizes ROI by addressing industry-specific challenges and compliance requirements.

·                     Act with precision to support every role: Infor Industry AI Agents are role-based agents that draw on real-time data across the enterprise, including Infor and non-Infor data. With a unified data management approach to transforming and enriching data in the right context, Infor Industry AI Agents provide relevant, logical recommendations tailored to each user persona. Whether it’s a buyer comparing supplier quotes, a project manager assessing delayed activities, or a financial analyst reviewing receivables, these agents equip each user with accurate recommendations to make more confident decisions.

·                     Optimize processes with micro-vertical expertise: Infor Industry AI Agents are built on Infor’s Industry Process Catalogs and Value Maps across eight key industries and their micro-verticals. This gives the agents contextual understanding of industry processes, terminology, compliance factors, and KPIs for more immediate, impactful customer outcomes. These agents are built to inherently understand the best practices delivered through Infor’s industry process catalogue. For example, purchasing employees within hospitals, distributors, or manufacturers may have the same role, but the processes they need to do their job are fundamentally different. Infor agents can help drive efficiency out-of-the-box from day one because they are designed for exact processes within the exact industry they serve.

Infor Agentic Orchestrator

The Infor Agentic Orchestrator, built on the Infor Industry Cloud Platform, powers these AI agents. It coordinates their interactions with Infor and non-Infor systems, data, and models. Combining Amazon Bedrock for model selection, LangChain for multi-step orchestration, and built-in governance for security, auditability, and explainability, the orchestrator enables customers to scale from single-task agents to process-level automation while keeping every step transparent and under human oversight.

Infor Leap Targets Migration Pain Points

Recognizing the need for customers to leverage cloud-based AI solutions, Infor is introducing Infor Leap, a cloud migration offers addressing common challenges such as implementation delays and budget overruns. Infor Leap helps companies reduce time-to-value while migrating from on-prem IT infrastructure. It includes a “love it or leave it” opt-out clause and provides key assurances:

·                     On-Budget Implementation: ERPs go live within a fixed timeline using proven, data-driven methodologies and pre-built best practices.

·                     On-Time Delivery: Infor will ensure customers’ ERPs are online within a fixed timeline using proven, data-first, prescriptive methodology while leveraging pre-built best practices.

·                     Value Realization: Infor customizes its implementation strategy for the company’s specific needs, ensuring customers are maximizing their investments while minimizing operational and financial waste. 

Infor Process Mining Enhancements

Infor is enhancing its process mining tools with AI to deliver faster insights, improved efficiency, and smarter decision-making. These updates provide control, clarity, and speed for end-to-end business process improvements across Infor Industry CloudSuites. Enhancements include generative AI to create automatic, contextual process summaries, customizable dashboards for precise monitoring, and enhanced filtering options to examine process performance in detail.