Months after a cyberattack crippled its online operations, Marks & Spencer's chief digital and technology officer is stepping down from her role. According to an M&S spokesperson, Rachel Higham, who joined the group last June, was taking a career break.
"Rachel has decided to take a break and is stepping back from her role, having been a valued part of the leadership team," the spokesperson said.
"She has been a steady hand and calm head at an extraordinary time for the business and we wish her well for the future," the spokesperson further added.
According to the M&S spokesperson, Higham's exit had prompted a wider reshuffle of responsibilities.
M&S veteran Sacha Berendji will take on the digital and technology function in addition to his leadership of property and store development. Thinus Keeve, who joined the business as retail director in June, reporting to Berendji, will now report directly to Chief Executive Stuart Machin.
In May, M&S estimated that the hacking of its systems would cost it about $405 million in operating profit in its 2025/26 financial year, though it hoped to halve that impact through insurance and cost controls.
Shares in M&S are down 8.5% so far this year.
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