New Relic has announced enterprise-grade Agentic Platform capabilities that enable organizations to build, deploy, and manage a full spectrum of AI agents and agentic workflows, from simple, single-task automations to sophisticated agentic workflows. With an intuitive no-code builder for domain experts, New Relic’s Agentic Platform empowers enterprises to intelligently automate a wide range of processes, leading to a significant reduction in manual toil, faster incident resolution, and improved operational resilience.
“As software complexity outpaces human ability to manage it, businesses recognize agentic AI is the solution but run into a talent and trust wall during complex implementations,” said New Relic Chief Product Officer Brian Emerson. “Our enterprise-grade Agentic Platform caters to the needs of both domain experts and technical operators, democratizing AI for the entire organization. We’re eliminating the barriers that keep true AI-driven automation out of reach and allowing teams to confidently create a custom, autonomous AI workforce to augment their teams.”
The New Relic Agentic Platform is a game-changer for organizations struggling to reduce manual toil. Designed specifically for enterprise production environments, it allows teams to build, deploy, and manage a full spectrum of agents that move operations from passive observation to active task execution. It acts as a unified operations center that coordinates the automation lifecycle, allowing domain experts like SREs and Ops leads to capture knowledge and data in visual agents. Unlike standalone AI assistants or fixed automation scripts, New Relic’s Agentic Platform delivers the secure foundation and governance necessary to resolve incidents 24/7.
The Agentic Platform delivers:
• No-code agent builder: A drag-and-drop tool enables SREs and operations leaders to capture institutional knowledge and design workflows visually, creating agents without coding.
• Pre-built agents: A suite of expert, out-of-the-box agents such as the SRE Nerd provide immediate value and accelerate time to adoption.
• Dynamic agent runtime: Enables New Relic AI agents to handle multi-step “reasoning” and adapt to novel or complex failure scenarios using dynamic logic and advanced “reasoning.”
• Unified AI orchestration: Centralized command center to control, manage and coordinate agents at scale.
The Agentic Platform supports the Model Context Protocol (MCP) for secure tool access, integrates natively with New Relic Workflow Automation, and provides enterprise-grade governance through fine grained Role-Based Access Control (RBAC) and audit logging. To guarantee reliability, a built-in evaluation engine continuously tests agent performance, building the trust necessary for autonomous action.
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