NICE launches performance management v6.2 solution

 NICE Systems has announced the key findings of a study made on trends and best practices in frontline performance management, which indicates that a majority of companies do not use collaboration and gamification to improve employee engagement. Only 12 percent of companies actively solicit ideas from frontline employees, and less than one third set daily or weekly performance goals.

The NICE survey found that companies continue to motivate performance through traditional contests, and two in three companies run those contests less than once per month.

Yochai Rozenblat, President of the NICE Enterprise Group said, "Employee engagement is a prerequisite to delivering an exceptional customer experience. Other research has shown that service workers are the only type of employees that are less engaged today than they were three years ago. In order to remedy this, organizations should introduce bottom-up strategies like collaboration and gamification, both of which are included in our recently-launched NICE Performance Management v6.2 solution. We believe our solution can help companies gain a competitive edge in the market."

Furthermore the study observed that 88% of companies run contests and competitions to motivate employees. The most common rewards used in contests and competitions are trophies (78 percent) and financial incentives (57 percent).