TeamViewer launches first Digital Workplace platform with AI and remote management

Facing fragmented IT tools, complexity, and rising costs, organizations can turn to TeamViewer ONE, which integrates real-time monitoring, intelligent automation, secure remote access, and diagnostics into a single platform supporting traditional and operational technology devices across distributed workforces

TeamViewer has introduced TeamViewer ONE, an AI-powered unified digital workplace platform designed to streamline IT operations, reduce downtime, and enhance employee experience at scale. The platform was unveiled at the Gartner Digital Workplace Summit in London, amid growing demand for simplified and consolidated IT solutions.

With many organizations grappling with fragmented IT tools, operational complexity, and rising costs, TeamViewer ONE offers a comprehensive solution by integrating real-time device monitoring, intelligent automation, secure remote access, and contextual diagnostics into a single platform. It is built to support both traditional IT endpoints and operational technology devices across distributed workforces.

A recent CIO survey revealed that 95% of IT leaders plan to consolidate vendors in the next year, with 80% aiming to cut down on point solutions. This shift underscores the need for unified platforms that enhance performance, scalability, and security.

TeamViewer’s new platform responds directly to this trend, empowering organizations of all sizes—from global enterprises to small businesses—to eliminate tool sprawl and deliver seamless digital support. TeamViewer ONE reflects the broader industry movement toward AI-driven, integrated IT environments that align with the evolving demands of hybrid and digitally connected workplaces.

“The digital workplace is no longer a future vision, it’s the reality of how every business operates today,” said Mark Banfield, Chief Commercial Officer at TeamViewer. “Almost all workplaces are digital nowadays, and companies need to support their employees whether they work in an office, at home, on the shop floor, or out in the field. As the number of tools and technologies has exploded, so has the complexity for IT teams and end-users. With TeamViewer ONE, we’re helping customers cut through that complexity with a unified platform that meets their needs today and evolves with them tomorrow—whether they’re just starting out or managing thousands of endpoints globally.”

TeamViewer ONE brings together remote monitoring and management (RMM), remote connectivity, DEX, and AI-powered features into one comprehensive solution under a single license, making it the only platform to deliver all these capabilities seamlessly for businesses of any size.

·       TeamViewer RMM: Proactive device monitoring and management with built-in endpoint security, mobile device management (MDM), and patching, helping IT teams stay ahead of potential issues, reduce disruptions, and ensure device compliance across the workforce.

·       TeamViewer Intelligence: AI-driven support tools like CoPilot provide real-time diagnostics and context-aware troubleshooting recommendations, while Session Insights generate automatic, structured reports to help IT teams analyze trends and improve performance.

·       TeamViewer Remote Connectivity: Secure, reliable and industry-leading remote access and control, enabling IT teams to provide seamless assistance across distributed workforces and devices, wherever they are.

·       TeamViewer DEX: Designed to monitor and improve digital employee experience (DEX), which has been recognized as a leader in the Gartner® Magic Quadrant™. With real-time visibility into endpoint health, performance trends, and user-impacting issues, DEX allows IT to prioritize actions that drive productivity, reduce downtime, and foster long-term employee engagement.

“Companies today can’t afford to fly blind when it comes to employee experience and IT health,” said Mei Dent, Chief Product and Technology Officer at TeamViewer. “With rising pressure to consolidate fragmented tech stacks, strengthen security, and meet evolving compliance standards, TeamViewer ONE brings intelligence, automation, and visibility into a single platform, enabling IT teams to replace siloed tools with a seamless, AI-powered experience. This frees IT teams from repetitive tasks and manual troubleshooting, allowing them to focus on higher-impact initiatives that drive real value for the business.”

This combination of capabilities enables companies to create a more connected, efficient, and productive environment where employees stay engaged and supported with minimal distractions. TeamViewer ONE is available in tailored Business and Enterprise packages with all features delivered through a single agent license to support the evolving demands of today’s hybrid workforces.