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The Business Pivot: Why Customer Retention is Key
With ever-evolving markets being a constant challenge, companies are working tirelessly to stay ahead of the competition. Many have begun to embr…
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LogMeIn Rescue Heads to San Diego for the Technology Services World Conference
This week our team is headed west for the Technology Services World conference in San Diego. In addition to the excitement of traveling where the…
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My Top 10 Rescue Pro-Tips
In talking with customers each and every day it occurred to me that there are a lot of hidden gems within Rescue remote support that most people…
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Hey Android Users – Rescue Has You Covered
Here is some not so earth shattering news, there are a lot of cell phones out there! I don’t just mean in number; but also the variety of p…
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From Pilot to Product: Introducing a New Rescue Lens
Today is a big day for the LogMeIn Rescue team - Rescue Lens, our interactive video-enabled, remote support tool, will be offered as a stand-alon…
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3 Questions with Zero Motorcycle’s Chris Langlois
I recently had the opportunity to catch up with one of our Rescue customers Chris Langlois, Global Technical Training Manager, at Zero Motorcycle…
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It's a Bird, It's a Plane, It's the Internet of Things!
You may not believe me, but I think about the IoT quite a bit in my work life. While customer experience and remote support are my bread and butt…
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Answering the FAQ: Is Video Support Secure?
When companies adopt new technology – especially technology which is going to be used with customers – privacy concerns always come i…
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Customer Success – It’s all About the Journey
Much to the chagrin of my wife, I am always tinkering with something – even if that something is working perfectly fine. I’ve always…
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Guest Blog: How LogMeIn Comes to the Rescue for Radialpoint Customers
At Radialpoint, we’ve been providing white label technical support on behalf of major technology brands for over 10 years. In order to deli…
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Keeping Your Remote Workforce Connected
There is no denying that in a few short years we’ve seen a substantial rise in mobility and connectivity. The constant workforce connectivi…
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Integrations Made Simple
When considering a vendor for remote support (or really any software), one question that always comes up is “What other applications does y…
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Finding Your Perfect Remote Support Match
The technology world – including Remote Support – is a bit like dating. There are a ton of options out there, but depending on who yo…
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Continuing the Journey – Meet the New Rescue Lens Web Console
The Rescue Lens journey has been an exciting one to be a part of. I’ve watched it grow from one developer’s moon shot idea to becomin…
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CES: Where Smart Glasses Meet Smart Support
The Consumer Electronics Show (CES) is by far the high point of the year for many product companies. We are especially excited for this year as L…
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Can You Hear Me? Introducing VoIP for Rescue Lens
Customer support as we know is changing. The things that need to be supported continue to get more and more complex and the traditional support m…
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Have a Question? The New LogMeIn Rescue Message Center Has the Answer
Speed, intelligence, and simplicity are core tenets of everything we do at LogMeIn and Rescue is no exception. Whether we are talking about featu…
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