Google has introduced a new “phone a friend” feature to help users regain access to their Gmail accounts when locked out. The update aims to simplify recovery for people who lose access to their passwords, devices, or two-factor authentication methods—one of the most common challenges faced by millions of users worldwide.
Under this system, users can nominate a trusted family member or close friend as a recovery contact. If they get locked out, Google will send a secure verification request to the chosen contact, who must confirm the user’s identity. Once verified, Google assists the user in resetting their credentials and restoring access.
The feature is designed to strengthen account recovery without compromising security. Google emphasized that recovery contacts cannot access the user’s Gmail, settings, or personal data—they only help verify identity. The company also noted that the process includes safeguards such as behavioral checks, device history analysis, and additional verification layers to prevent misuse.
The rollout comes as cyber incidents such as account takeover attacks and SIM-swapping continue to rise. With more people relying on email for banking, authentication, and sensitive communications, Google aims to provide a more reliable and human-centered recovery option.
By integrating trusted contacts into the recovery flow, Google hopes to reduce lockouts, improve user experience, and make account security more resilient.
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