AI will augment healthcare, not replace human expertise

SURJEET THAKUR, 
CIO, 
RAJAGIRI HOSPITAL, KOCHI

Artificial Intelligence is creating significant opportunities across healthcare by supporting precision medicine, advancing drug discovery and improving patient care. AI is becoming an important enabler across the healthcare ecosystem, helping clinicians make more informed decisions and improving the quality of care. However, AI should be viewed as an assistive technology rather than a replacement for doctors or nurses. Its real value lies in augmenting healthcare professionals, enabling better clinical outcomes while preserving the central role of human expertise in patient care.

Beyond AI, robotic process automation (RPA) and cybersecurity will remain key priorities for healthcare organisations. As healthcare becomes increasingly digital, safeguarding sensitive patient information is more important than ever, with cybersecurity also receiving greater emphasis in evolving healthcare standards. At the same time, awareness continues to be one of the biggest cybersecurity challenges. As cyber threats become more sophisticated, organisations must strengthen user awareness and encourage responsible digital practices, as even a single click on a malicious email or message can lead to serious consequences.

Technology will continue to play a critical role in meeting growing expectations for faster, more accessible services while ensuring continuity during unforeseen situations. Platforms such as INFOTECH FORUM provide valuable opportunities to learn from peers across industries, explore emerging technology solutions, understand evolving challenges and engage with technology partners, helping organisations make better-informed decisions as they advance their digital transformation initiatives.