To help organizations cater to the needs of ever-increasing business demands of users, CA Technologies has announced the latest release of its SaaS-based ITSM solution, CA Nimsoft Service Desk (NSD). This solution is designed to facilitate the kind of true IT transformation customers need to achieve as part of their broader quest for IT-enabled business agility through cloud automation, enhanced mobility and easy integration with complementary solutions.
"Increasingly, IT is less about command-and-control and more about engineering a set of virtualized hybrid cloud resources that the business can access on-demand. With CA Nimsoft Service Desk, we have designed and delivered a solution that IT can use to automate and deliver business services without getting bogged down in writing a bunch of inflexible code, tapping into its limited capital budget, or ripping-and-replacing existing resources that still have genuine value," said Vic Mankotia, Vice-President, Solutions Strategy, Asia-Pacific & Japan, CA Technologies.
As a SaaS-based solution, CA NSD can be rapidly implemented without the capital costs associated with conventional service desk applications. Web form-based configuration eliminates the need for specialized administrator or programming expertise to configure automation workflows and Web services integrations.
CA NSD lets customers to choose monthly subscriptions based on named or concurrent-user licensing. The SaaS model also gives customers immediate access to any and all upgraded functionality as soon as it becomes available.
CA NSD is available directly from CA Technologies and from the company’s global partner network.
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