CA Technologies has announced that new versions of CA IT Asset Manager and CA Service Desk Manager which empower IT organizations to work smarter mitigate risk and deliver more value to the business.
CA IT Asset Manager 12.7 gives IT organizations rich insight into software license entitlements and usage to help mitigate audit risk and reduce over-spend. It also delivers the intelligence and automation necessary to optimize resource allocation, ensure compliance and fulfill audit requirements.
"We appreciate the aggressive investments CA Technologies continues to make in software asset management, and we are encouraged about the broader, deeper functionality they are bringing to CA IT Asset Manager," said Scott D. Dresen, Vice-President, Information Services at the Center for Technology and Information Solutions at Spectrum Health. He further said, "We already leverage CA IT Asset Manager to significantly reduce our software costs and mitigate the risks associated with licence non-compliance – and we expect to gain even greater benefits from the new enhancements."
CA Service Desk 12.7 features a broad range of enhancements that substantially improve productivity and mitigate change risk. The key enhancements are that it improves the user’s experience with mobility features that enable field service teams to take action via PDA’s and iPads to perform support functions; Reduces business risk by verifying that CMDB changes are appropriately authorized – and automated corrective policies for those that are not; and increase productivity with ITIL best practice content delivered directly in the form of documents, diagrams and pre-built workflows.
