Leading global provider of customer experience services and technologies Concentrix have reached a definitive agreement to acquire PK, a leading global CX design engineering company.
This acquisition marks an evolutionary milestone for Concentrix, supporting the growth strategy of investing in digital transformation to deliver exceptional customer experiences. The combination of two leading providers uniquely brings together the best of digital CX solutions and services.
PK gives Concentrix the ability to scale digital capabilities faster while building excellence in key high growth areas of CX Design & Development, AI, Intelligent Automation and Customer Loyalty. With a complementary client base and similar vertical focus, PK provides attractive opportunities within core and adjacent markets.
The investment would be approximately $1.6 billion. PK will contribute around $530 million of revenue and $85 million of adjusted EBITDA in the first full year following the acquisition, reflecting 20% year-over-year growth.
Chris Caldwell, President and CEO of Concentrix said, “This acquisition adds immediate and meaningful breadth and scale to our CX digital capabilities. It establishes a stronger presence in the complementary CX digital IT services market, while enhancing our ability to continue to increase our margins in high value services.”
