CP PLUS brings in Health Monitoring System
CP PLUS has launched an integrated platform for device monitoring - Health Monitoring System (HMS). The HMS will bolster product efficiency, performance and improve customer’s experience.
Aditya Khemka, Director - CP PLUS elaborates, “We are going a level higher in providing our customers with intuitive experiences. The HMS will augment product efficacy by keeping a check on customer’s cameras and devices. This platform will act as a comprehensive health monitoring system for every CCTV surveillance device and will simplify tracking, detection and resolution of any sort irregularities or malfunctioning faster. Accessible through an online portal, with the HMS, customers have the opportunity to draw maximum value from CP PLUS products and solutions.”
HMS is a SaaS-based service for Customers, Service Integrators (SI), and the SI agent to operate via the web portal. It is architecture to provide comprehensive health information of registered devices and cameras, heightening efficiency and dependability. HMS will provide visibility to Customers, SIs, and SI Agents regarding any breakdown in the system and enable them to check/detect issue through an interactive and user-friendly dashboard. Accessible 24/7, the HMS will notify and alert the participants (Users, SI, SI Agent) when n device incident pertaining to Device Malfunctioning, External Alarm Events, Network/Power Failure and Storage/Recording issues crops up.
Furthermore, the HMS will add value to CP PLUS products and solutions. As a primary source for checking device health status & information, the HMS will offer a wide range of benefits to customers using CP PLUS products and solutions -
Push Technology: Edge devices push all critical events to HMS cloud server for instant notification.
Critical Alarm Notifications: Device Offline/Online, IPC offline/online, Video loss, Camera masking, Recording status, External Alarm, HDD alerts
Email/SMS Notifications: As soon as device generates an alarm & send to server, an Email/SMS notification will be sent to user immediately
Automatic Ticket Generation: For any incident/irregularity, a ticket will be generated and automatically forwarded to SI or CP PLUS customer support while the customer will be notified
Auto Reporting System: An automatic report of device status will be generated and can be viewed by customer