A new Oracle Communications survey shows that although 73% of Communications Service Providers (CSPs) plan to launch 5G networks by 2022, 94% have challenges with their existing charging systems.
The survey, 5G Readiness Report: CSP Perceptions on Charging and Monetization for the 5G Era, was conducted by OvationMR which included responses from 303 decision makers from the United States, Canada, Mexico, United Kingdom, Spain, France, Hong Kong, Singapore, South Korea, and Australia.
As these CSPs look to monetize everything from streaming videos and network slicing to eHealth and virtual gaming, they worry their outdated charging systems will hinder customer experience, performance, and the ability to get new offerings to market quickly.
On average, CSPs plan to launch three new 5G-enabled services, ranging from enhanced mobile broadband to smart home, mobile gaming, retail and live entertainment offers. CSPs also expect to monetize 5G differently, using an average of three pricing levers such as data security, latency, and energy efficiency. To support these new business requirements, 86% of CSPs plan to upgrade charging systems over the next 18 months.
“This survey highlights the innovative service types and pricing methods that CSPs want to pursue in the 5G era and the importance of a full-featured solution to deliver those capabilities.” said Jason Rutherford, senior vice president and general manager, Oracle Communications, Applications.
