Define the business problem before adopting AI

SONAM MALLIK, 
HEAD - IT, 
INTERARCH BUILDING SOLUTIONS

Artificial Intelligence, whether Generative AI or Agentic AI, is emerging as a powerful enabler of enterprise transformation by improving efficiency, productivity and enabling new business models. However, organisations should avoid adopting AI simply because it is gaining momentum. The first priority should be to clearly identify and define the business problem that needs to be solved. Once that foundation is in place, selecting the right AI solution becomes far more effective and aligned with organisational objectives. Enterprises that adopt this problem-first approach will be better positioned to derive meaningful value from AI investments while supporting long-term business transformation.

Beyond AI, technologies such as machine learning, augmented reality, virtual reality and the Internet of Things will also play an important role in shaping enterprise innovation. For manufacturing organisations, technology partnerships are essential because their primary focus remains manufacturing excellence. Successful digital transformation increasingly depends on co-creating, co-designing and co-building technology solutions with trusted partners who bring complementary expertise and implementation capabilities.

Partnerships deliver the best outcomes only when organisations first establish clear business goals and understand the specific challenges they want to address. Different partners may contribute to solution design and implementation, making ecosystem collaboration essential. Platforms such as INFOTECH FORUM provide valuable opportunities to learn from industry use cases, evaluate relevant technologies and gain practical insights into engaging leadership teams while advancing technology-driven business transformation.