Networking technologies remain fundamental to the rapidly increasing digitization campaigns. Along with the technological upgradation, strong network infrastructure to support these technologies is also vital. The digitization campaigns are spanning across industry segments in India – Government, Public Sector, manufacturing, education, banking and healthcare. The most important and widely discussed being the Smart Cities which will an amalgamation of all these segments.
A huge surge in the use of mobile devices, Internet connectivity along with digital services is some of the adoptions which we have already witnessed at the onset of digitization. In the coming days what digitization will ensure is digital connectivity for everyone to everything, anywhere and at anytime. Using digital data in multiple ways and adoption and implementation of few mega trends.
These mega trends will greatly impact how we lead our lives, how business is conducted and how groups of people collaborate. This opens up the opportunity for the offering of an innumerable number of services by and between individuals and organisations of all types from companies to non-profits and Governments, but also portends large-scale change that has the potential to be difficult to absorb in both scale and speed.
For Digitization to be successful, greater IT-delivery performance is needed across the board. While efficiency was previously the most important performance measure for many companies, now everything matters including the service support. Disaster mitigation and recovery plans have to be created alongside the advanced technologies. Not only are reliable technologies but reliable service support is also of paramount importance in a world where downtime stops sales.
There are a plethora of offerings to support and it is equally important to have service support readiness as no individual or enterprise would like spending on service requirements more than the cost of the product. It is important to build cost efficient and local service support alongside technological innovations.
For Quick Heal, IoT and home automation is the future market. Our ongoing product innovations are focused on these. We also plan to engage with our customers in various ways such as surveys to understand their requirements and challenges in a better way even before a product is designed and then focused group discussions to understand their feedback and to improvise. We believe that the digitization mega trends will impact and will be adopted by all including individuals and enterprises, therefore, along with supporting them with products and solutions, we also are working towards reaching closer to them to give them enhanced customer experience and to ensure long-term association with us.
As much as it is important to innovate to further these mega trends, it is equally important to create awareness around these for their optimum utilization as well as for promoting the supporting technologies / offerings.
