Zoho has announced that Zoho Support, its online customer support software, now offers a comprehensive integration with Facebook and Twitter. Companies can now easily employ Zoho Support to engage with and support their customers in real time via popular social networking sites without ever leaving Zoho Support's intuitive user interface.
The Facebook and Twitter integration for Zoho Support is a continued effort to lead small and medium businesses successfully into the social sphere. The integration is a result of Zoho's focus on outfitting their customers with powerful and effective social integrations. Zoho has already rolled out Facebook and LinkedIn integrations for Zoho CRM, and LinkedIn integration for Zoho Recruit.
Raju Vegesna, Zoho Evangelist, said, "Today's connected customers expect a higher level of customer support. When they Tweet a question to a company they expect a genuine answer and they expect it quickly. Social media is growing as a support channel and with the right approach can be an effective and powerful tool for companies to strengthen their customer service. By integrating these features into their existing support software we are giving companies the power and tools to listen to, learn from and lead their customers to solutions in the spaces customers already interact in, strengthening their reputation and relationships along the way."
Vegesna added, "We are excited to continue providing companies with the tools they need to effectively embrace social media. These integrations are strengthening Zoho users' ability to leverage social media into their organizations’ desired results. We are committed to giving Zoho users across our suite of applications expanded social support.”
