Embedding operational Trust through a Responsible AI Framework

SANJAY ROHATGI
Senior Vice President and GM APJ, Automation Anywhere explains how as an evolution in Intelligent Automation, APA enables orchestrated, autonomous execution of complex, multi-step processes that involve planning and decision-making.

Automation Anywhere differentiates itself through Agentic Process Automation (APA), combining AI agents with a mature RPA foundation to deliver governed, enterprise-grade results.

 
VISION & PURPOSE

Automation Anywhere’s long-term vision is the Autonomous Enterprise, where AI agents don’t just assist work, they execute it reliably inside real business processes. That requires more than AI models. Most agentic AI approaches break down in production because they lack process context, orchestration, and governance. Our Agentic Process Automation (APA) combines AI agents with a deterministic automation foundation to ensure accuracy, control, and enterprise readiness.

APA enables organizations to automate complex, multi-step workflows across systems, not just isolated tasks. AI  agents can reason and act, while the underlying platform enforces structure, auditability, and compliance. That combination is what makes large-scale autonomous execution possible.

AGENTIC AI IMPACT

Agentic AI is moving enterprises from automation to autonomous  execution,  but the real impact lies in delivering accountable outcomes at scale. With Agentic Process Automation (APA), AI agents can resolve over 80% of support requests while operating within governed workflows that ensure traceability and compliance.

The business impact is immediate: faster turnaround times, lower cost-to-serve, and always-on operations. In India, this is already visible. IndusInd Bank reduced turnaround time by 40% and saved over ₹76 lakhs annually, while Bank of India improved efficiency by up to 60% across high-volume processes. Bank of Baroda now runs 24x7 compliant operations, and Adani Group has scaled 220+ automations for financial processes.

Agentic AI, when orchestrated correctly, does not just improve efficiency, it redefines execution with speed, accuracy, and control.

HUMAN-CENTRIC INNOVATION

Human-centric innovation is about shifting people away from repetitive execution toward higher-value work output. Through APA, Automation Anywhere integrates AI agents with enterprise systems to automate routine tasks, enabling employees to focus on decision-making, creativity, and customer engagement.

This impact is visible across our ecosystem. Infosys BPM leverages APA to enable autonomous decision-making in complex workflows, improving SLA adherence and client experience, while Tata Sky has saved over 10,000 hours by automating finance and supply chain operations. The real differentiator is orchestration, connecting systems, data, and AI into intelligent workflows that adapt in real time. The result is a more engaged workforce, reduced burnout, and a workplace where humans focus on judgment and innovation, not repetitive execution.

TRUST, ETHICS & SECURITY

Automation Anywhere operationalizes trust through a Responsible AI framework built on principles such as transparency, accountability, security, and reliability. This is reinforced by our ISO/IEC 42001:2023 certification, placing us among the first 100 companies globally to meet this AI governance standard.

The business impact is  clear:  enterprises gain full auditability of AI-driven actions, reduced regulatory risk, and consistent, error- free execution. This is critical for sectors like banking, financial services, and regulated industries.

Automation Anywhere works with India’s leading banks, accounting firms, and IT services organizations. By embedding governance directly into execution, we ensure AI delivers innovation without compromising control, compliance, or security.

INNOVATION ROADMAP

Enterprise AI will not scale on models alone, it requires the combination of AI reasoning and robotic process automation (RPA) for reliable execution. Automation Anywhere’s differentiation lies in Agentic Process Automation (APA), which brings  together AI agents with a proven RPA foundation to deliver governed, enterprise-grade outcomes.

While many AI solutions operate as copilots or point tools, they stop at generating insights or recommendations. APA goes further by orchestrating end-to-end workflows across systems, ensuring every  AI-driven  action is executed, validated, and auditable. This combination is what enables real enterprise deployment, where accuracy, compliance, and control are critical.

In India, where a significant share of customers is already adopting GenAI capabilities, this approach is accelerating the shift from isolated automation to enterprise-wide transformation. The result is scalable, outcome-driven execution across the business.

“With APA, AI agents can resolve over 80% of support requests while operating within governed workflows that ensure traceability and compliance. The business impact is immediate: faster turnaround times, lower cost-to-serve, and always-on operations. In India, this is already visible.”