To manage its network and enhance its customer support services, Zain Bahrain has signed a four-year managed services agreement with Ericsson.
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The new partnership will see Ericsson managing the day-to-day operations of Zain's network across the country, enabling operational excellence. In parallel, Zain will be able to allocate more resources towards higher-end services and offerings allowing subscribers to ultimately benefit from an increased network quality and stability.
"At Zain, providing customers with advanced technologies that enhance their mobile experience is of paramount importance. With that ultimate aim in mind, we selected Ericsson to manage our network operations,"said Mohammed Zainalabedin, General Manager, Zain Bahrain.
Ray Hassan, Executive Vice-President & Head of the Global Customer Unit Zain, Ericsson, said, "As we transition towards the Networked Society, when everything that benefits from being connected will be, new opportunities are opening up for communication in terms of innovation and productivity. By deploying this differentiated solution, Zain Bahrain’s network will operate at upgraded productivity levels, enabling the operator to continue innovating and providing customers with a premium mobile experience."
Ericsson's Customer Support solutions ensure customers only receive high-quality services, supporting the overall network quality.
