Zain Bahrain and Infosys team up to create Self-Care Application

Zain Bahrain and Infosys have co-created Zain Self-Care, an application that is radically transforming user experience for Zain’s subscribers, through self-service. Zain Self-Care is an innovative mobile application for smartphones and tablets that is built using Infosys AssistEdge, a product that transforms customer experience across channels. The application functions on all operating systems, including iOS, Android, Windows and BlackBerry.
 
Upendra Kohli, Vice-President, Regional Head – South East Asia, Middle East & Africa, Infosys, said, “The increased adoption of smartphones across the Middle East is driving demand for new digital experiences and services. The Zain Self-Care application, built using Infosys AssistEdge, is helping Zain expand its range of offerings and improve user experience. We will continue to bring our deep understanding of the global telecommunications industry and technology to enable Zain to meet the changing needs of its subscribers.”
 
The intuitive interface of Zain Self-Care allows customers to access their account information, subscribe to new services and make use of a range of value-added and self-help services.