ESET has appointed Techno-Commercial People (TCP) across Lucknow, Chandigarh, Jaipur, Patna and Guwahati to spread its presence across PAN. TCPs are specially trained employees of ESET responsible for training ESET partners and solving partners' technical issues which come up in their region. They are responsible for providing quick help to the partners.
Pankaj Jain, Director, ESET India, said, "The idea of introducing TCPs across India is to provide swift support to partners, when needed. TCPs are like knowledge centres. They have all the required insights on the products, its technical strengths and the recent security threats affecting the systems and networks. They will closely work with ESET channel partners to enrich and enhance quality sales across the markets. Partners have appreciated this support provided by ESET and have encouraged us to introduce these across all regions."
ESET believes that the channel partners should be updated with the technology and understand the problems faced by the client, in order to provide better solutions. ESET is providing multiple support and training to its partners through its TCPs to enhance the knowledge on the malware trends and keep them updated on recent threats, by sending threat reports on a monthly basis.
Apart from the representatives in Delhi, Mumbai, Kolkata, Chennai and Bangalore, ESET has appointed TCPs in Lucknow - who will serve Lucknow, Uttar Pradesh and parts of Uttarakhand; Chandigarh - who will serve Chandigarh, Punjab, Harayana, J&K, Himanchal and parts of Uttarakhand; Jaipur - who will serve Rajastan; Patna - who will serve Bihar and Jharkhand; and lastly Gawahati – who will serve Assam and NE States. ESET is planning to appoint more partners for other regions soon.
