HCL Technologies (HCL) has announced that it has been named as a leader in innovation in the Nordic region in the 2013 Nordic IT Outsourcing Service Provider Satisfaction and Performance Survey by KPMG. The survey was accomplished by studying the customer vendor satisfaction and performance of outsourcing service providers in the region. The study evaluated 19 services providers along with more than 330 unique outsourcing contracts and participation from CIOs and CXOs of top 200 IT spending organizations across the Nordic region.
The study evaluated HCL as the services provider with most strategic importance to its customers. As per the study, HCL recorded highest industry scores across all vendors. It was revealed that HCL’s customers are the most likely to recommend their services provider to other customers, 91% versus industry average on 65%. HCL came out to be the only India originated services provider without any unsatisfied customers.
Ashish Gupta, Sr. VP & Head EMEA, HCL Technologies ISD, said, HCL has recorded strong growth in the Nordic region in the last years. This is the third consecutive year HCL comes out with the TOP SCORE ON INNOVATION in the KPMG survey, recognized by 76% score versus industry average of 55%. The achievement goes across our service lines and is only achievable due to HCL’s passionate employees a great culture of working collaboratively with our customers and a mindset where each part of the HCL organization is driven on creating value through innovation in client engagements.
HCL’s leadership approach “Employees First, Customers Second” helped it to get honoured as a leader where all 90,000 employees become empowered and engaged in proactive idea generation for HCLs customers, recognized as “Ideapreneurship”.
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