 iYogi has announced an agreement with IBM to enable and support its accelerated growth plans for expanding service delivery capabilities across multiple geographies.
The five-year Managed Business Process Services agreement will involve providing remote, voice and chat-based technical support services for PCs and printers to iYogi’s growing customer base in the United States and other geographies. The tech experts providing these services will be deployed on iYogi’s global delivery platform, iMantra. iYogi is building multiple service delivery capabilities in cities across India to meet its unprecedented growth for its remote tech support services. Â
Uday Challu, CEO & Co-Founder, iYogi, said, “This partnership will help us to support our ambitious growth endeavours with highly skilled and capable staff and facilities as we build new service lines and offerings for our customers.”
Pavan Vaish, CEO, IBM Daksh, remarked, “IBM offers an unmatched breadth and depth of domain expertise in PC and related peripherals support services. This win is another example of IBM's demonstrated success in effectively partnering clients like iYogi through hyper growth scenarios and in helping build new service lines and offerings to drive business results.”
iYogi chose IBM as its strategic partner to facilitate its continued hyper growth story after an elaborate competitive evaluation. IBM was chosen for its proven ability to deliver technical services solutions to clients in the US, UK and other key geographies, from a world-class offshore delivery centre.Â
