Portugal Telecom
The Portugal Telecom Group is a global telecommunications operator and a national leader in all the sectors in which it operates. It is recognized as a Portuguese company with the biggest national and international presence. It holds a diversified business portfolio where quality and innovation are decisive factors, equal to the most advanced international companies in this sector.
PT Contact
PT Contact is part of the Portugal Telecom group. It creates, manages and optimizes contact, call and telemarketing centres. More specifically, it supplies all the technical support and infrastructure for these centres. In March 2004, PT Contact became one of the first Call and Contact Centre companies in Portugal to obtain the quality certificate in conformity with the NP EN 9001:2000 standard. This certificate has been maintained till the present. In 2007, PT Contact obtained certificates in the fields of Environment and Hygiene/Security at Work. The Company has 3,894 points of attendance, which manage 60 million calls per year, and has won the prize for best customer relationship centre.
Pre-Existing Situation and GE Security's Role
PT Contact had an intrusion system that was ready for updating. There was no communication at hand for the efficient working of the alarm systems. Furthermore, there was no system in place for an integrated approach between the different alarm and communication systems. GE Security sat down with PT Contact and its installer and presented a solution that would provide them with not only an up-to-date intrusion system, but also a total integration of the various installed security systems.
GE Security's Solution
In order to provide general security, intrusion systems were installed. Video cameras were put in place, connected to a Digital Recorder that can register from 4 to 32 cameras. Technical alarms were provided, from Power through HAVAC to UPS systems. To optimize communication and integration between these different systems, the ATS Solution was installed based on an IP connection that provides an optimal integration between the different systems. The ATS panel is provided with TITAN Management, a powerful programming and management tool for ATS panels. TITAN delivers a simple, open access to the management of an integrated security system.
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samrita@varindia.com
