iYogi launches Digital Service Cloud

iYogi has launched a cloud-based solution that drives service innovation through support automation and customer experience management.  With iYogi's 'Digital Services Cloud' (DSC), telecom companies, OEMs, technology retailers and BPO companies can address new opportunities and generate revenue, while enhancing customer experience and reducing costs.

"Digital Service Cloud has a proven capability to increase customer lifetime and value, and can generate operating income between US$15 and US$20 for every customer interaction. By using Digital Service Cloud telcos, technology retailers, OEMs and global service providers or BPO companies can not only use support as a channel for new revenues, but also expand their business by adding tech support services, the market for which is estimated at US$100 billion globally and at least INR20,000 crore in India," said Uday Challu, CEO & Co-Founder, iYogi.

iYogi’s "Digital Services Cloud" (DSC) allows contact centers to provide personalized support through multiple touch points, by enabling collaboration between technicians with different skills sets through the cloud. Also, it provides high-quality proactive and preventative support automation across a broad range of technologies through asset management, monitoring and intuitive logic of smart tools.