Voice AI company Krisp has introduced two new capabilities—Voice Security and Speech Analytics—aimed at improving real-time fraud detection, protecting voice interactions, and enabling full-scale automated call analysis across contact centres.
Krisp, a voice AI company that processes more than 80 billion voice minutes each month, has announced two new enterprise capabilities designed for contact centres: Voice Security and Speech Analytics. The company says the combined offering delivers end-to-end governance of voice interactions, enabling organisations to secure live conversations while also gaining deeper insights into every customer call.
The launch comes as contact centres face increasing pressure from rising voice fraud risks and limited manual quality assurance coverage. According to industry estimates cited by Krisp, most contact centre quality programmes manually review fewer than 2% of total calls, leaving the vast majority of interactions unchecked. At the same time, voice-based fraud is becoming more sophisticated, driven by advancements in AI-generated speech and deepfake technologies.
Rising voice fraud and quality assurance gaps
Krisp highlighted that the voice channel has become a critical point for identity verification, financial transactions, and sensitive customer interactions. However, traditional systems are struggling to keep pace with evolving threats.
The company cited multiple studies indicating that deepfake-driven fraud attempts have increased sharply in recent years, while human ability to reliably detect synthetic voices remains limited even with training. It also noted that AI-enabled fraud losses are projected to rise significantly over the coming years, underlining the urgency for stronger real-time protection mechanisms.
These challenges, Krisp said, reflect two interconnected problems in contact centre operations: limited coverage in quality assurance processes and growing gaps in fraud detection capabilities. Both issues converge in the voice channel, which remains central to customer trust and operational security.
Voice Security and Speech Analytics capabilities
To address these challenges, Krisp has introduced Voice Security, a real-time protection layer designed to detect and prevent voice-based threats during live interactions. The system includes three core functions: deepfake detection, fraud detection, and agent voice verification.
Deepfake Detection analyses caller audio in real time to identify synthetic or cloned voices before sensitive actions such as account access or transactions occur. Fraud Detection monitors live conversations for behavioural and linguistic indicators of social engineering, providing real-time alerts to agents. Agent Voice Verification ensures that the identity of contact centre agents is continuously validated to prevent impersonation or unauthorised access in distributed work environments.
All capabilities operate within Krisp’s Call Center AI platform and are designed to work across existing CCaaS systems without requiring additional infrastructure or integration complexity.
Alongside Voice Security, Krisp has launched Speech Analytics, a post-call intelligence solution that automatically evaluates 100% of customer interactions. The system scores conversations against organisational quality benchmarks, identifies compliance risks, generates summaries, and categorises calls without manual intervention.
By replacing traditional sampling-based audits with full-call analysis, Speech Analytics aims to provide supervisors with real-time visibility into agent performance and compliance trends. It also reduces after-call workloads by automatically generating call dispositions and standardised metadata across interactions.
“The voice channel carries a company's most sensitive moments, and for thirty years it ran on one assumption: if the voice sounds human, it is human. That assumption is now a liability,” said Harry Folloder, Chief Commercial Officer at Krisp. “Voice Security answers it without taking the human out of the loop. The AI catches what an agent cannot hear, and the agent still makes the call. Speech Analytics and Voice Security are built for the scale and the threat environment contact centers are actually operating in right now.”
“The voice channel is where customer relationships are made or broken,” said Davit Baghdasaryan, CEO and Co-Founder of Krisp. “We built Krisp to transform the live conversation, not work around it. These two launches extend that into governance—every call is on record, every fraud signal is surfaced while there is still time to act, and every conversation is scored, not just the ones that happen to get reviewed.”
Krisp’s Speech Analytics offering is now generally available, while Voice Security has been released in early access for contact centre customers.
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