Over the past years, Lenovo's service and Solution offerings have helped RK Infotech win customers’ trust as well as giving them an edge in keeping the customers happy and resulting in higher retention. They also feel that ‘Everything as a service’ is a reality and TruScale offerings from Lenovo are a classic example of it. Customers are increasingly accepting of everything-as-a-service since they have garnered large rewards from investing in their own infrastructure and labor.
For over a decade RK Infotech has been providing standard computing technology solutions to businesses of all sizes. In association with the global IT giants, RK Infotech is offering and installing the latest software and hardware solutions tailor made to suit different specifications. The company's services are related to Data & Storage, Networking, Security, Mailing Solutions, and more. It also offers a wide range of IT related products including Server, Storage, Server Virtualization, Mail Communication and Network Security products with Laptops and Desktops.
RK Infotech is constantly incorporating real-time technology solutions for its clients and this gives its clients the edge over their competitors. The company analyzes regulatory requirements, business impacts, and costs thoroughly in order to create an IT roadmap. In a chat with VARINDIA, Arul Prasad, CEO, RK Infotech discusses about the company, challenges, services and security infrastructure offered to customers etc.
RK Infotech is a well-known IT Infrastructure solutions provider from Tamil Nadu, offering computing technology solutions to businesses of all sizes for over a decade now. The company offers end-to-end infrastructure solutions such as desktops/laptops, servers, data, and networking to its customers.
Challenges Faced by RK Infotech
The current trend in the IT industry is to deliver everything as a service rather than invest in everything capital. The organization highlights the challenges they were facing in their pre-sales activities, however the biggest challenge they were experiencing was in post-sales assistance. Lenovo’s offerings have helped the company assist its customers in comprehending the benefits of a service that allows them to focus on their core business rather than on IT, something which they previously relied on in a completely other domain.
Services and security infrastructure offered to the customers
With a vast range of expertise and experience in various technologies, RK Infotech offers its clients high-quality services along with a reasonably priced solution. They also offer complete infrastructure solutions to their clients, ranging from desktop, laptop computers to servers, storage, networking, virtualization, data protection, and disaster recovery. They are constantly looking for fresh talent to strengthen their technical team with a skilled workforce in this competitive technological environment. They believe that their association with Lenovo has allowed them to offer a wide range of services and solutions to better serve their clients across industries.
Lenovo being instrumental in the growth of RK Infotech
With Lenovo, the company is now able to offer a variety of IDG and ISG solutions that meet the requirements of its customers. Customers can get assistance from Lenovo ISG group to maintain a reliable infrastructure which is always active. This helps them offer and install the latest software and hardware solutions tailor made to suit different specifications. Lenovo provides a wide range of products and services, allowing its expert team to provide quality support round the clock, along with cost-effective offerings and future-proof solutions. Also,the problem-solving approach of Lenovo’s offering gave them more time with their customers as well as help generate additional revenue apart from physical devices. Over the past years, Lenovo's service and Solution offerings have helped RK Infotech win customers’ trust as well as giving them an edge in keeping the customers happy and resulting in higher retention. They also feel that ‘Everything as a service’ is a reality and TruScale offerings from Lenovo are a classic example of it. Customers are increasingly accepting of everything-as-a-service since they have garnered large rewards from investing in their own infrastructure and labor. Lenovo's IDG and ISG groups additionally provide cost-effective, dependable, and cutting-edge technology solutions. With this the company is able to help its customers make their digital transformation journey resulting in effective commercial benefits.
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