LG to allow users delete Copilot AI on TVs after backlash

After facing user backlash following a software update added Microsoft Copilot to certain webOS-powered LG smart TVs, the South Korean giant said that it will take steps to allow users to delete the Copilot shortcut icon if they wish. The issue came to light over the weekend, when LG TV users shared screenshots on Reddit showing a Microsoft Copilot tile pinned to their home screens after installing a recent webOS update. Many owners reported that the feature appeared without warning and could not be removed.

The post quickly gained traction, with thousands of upvotes and hundreds of comments from users reporting similar behaviour across multiple LG TV models.

According to affected users, Microsoft Copilot appeared automatically after updating their TVs, sitting alongside regular streaming apps such as Netflix and YouTube. Unlike most apps, however, Copilot could not be uninstalled. LG’s own support documentation notes that certain system or pre-installed apps can only be hidden, not deleted, and users found that this limitation applied to Copilot as well. 

Earlier, LG had announced plans to integrate Microsoft Copilot into webOS as part of its broader “AI TV” push, first outlined at CES 2025. At the time, Copilot was positioned as an extension of LG’s AI Search experience, designed to help users ask questions, discover content, and get recommendations. What users actually received, however, appeared to be far more limited.