New Relic appoints Brian Emerson as Chief Product Officer

Emerson brings over 25 years of experience in product leadership, having scaled ServiceNow’s ITOM revenue ninefold and held senior roles at VMware, BMC Software, and Remedy, contributing to widely adopted enterprise software and cloud solutions

New Relic, the Intelligent Observability company, has announced the appointment of Brian Emerson as its new Chief Product Officer (CPO), a move aimed at strengthening the company’s innovation strategy and execution for its widely adopted Intelligent Observability Platform. The platform currently serves 85,000 customers worldwide, helping organizations optimize IT operations, manage costs, and enhance overall business performance.

Emerson brings over 25 years of experience in product development and management at high-growth software and cloud platform companies. Before joining New Relic, he served as Group Vice President & General Manager at ServiceNow, where he scaled IT Operations Management (ITOM) revenue by nine times while overseeing strategy, go-to-market initiatives, and product execution. The ITOM portfolio became one of ServiceNow’s fastest-growing businesses under his leadership. Emerson has also held senior product roles at VMware, BMC Software, and Remedy, contributing to some of the industry’s most widely used enterprise software solutions.

“Brian joins New Relic at a critical time as we accelerate our mission to empower organizations to thrive in an AI-first world,” said New Relic CEO Ashan Willy. “With his exceptional track record leading product management at successful global IT operations and cloud companies, Brian is the ideal executive to drive our innovation as we stay ahead of customer needs.”

In his role, Emerson will report directly to Willy and oversee the product management team, guiding new platform capabilities and partner integrations. Over the past year, New Relic has introduced more than 25 innovations to its Intelligent Observability Platform, delivering unified insights across infrastructure, applications, and AI pipelines. The company was also named a Leader in the 2025 Gartner Magic Quadrant for Observability Platforms for the 13th consecutive year, recognized for its vision and execution in AI-enhanced workflows.

“New Relic has differentiated itself in the market by making observability intelligent and proactive, saving businesses invaluable time and money,” said Brian Emerson. “The opportunity to lead a world-class product team and bring new capabilities to the company’s renowned platform is incredibly exciting. I look forward to partnering with the executive, product and engineering teams to help our customers move their businesses forward.”