Intimating a claim for your motor insurance policy has now become a lot more convenient. ICICI Lombard’s Motor Insurance mobile app allows customers to intimate a claim directly through the company’s mobile app ‘Insure’. The customer needs to simply download the app on his/her mobile phone or tablet device, take a picture of the damaged vehicle, communicate his version of the accident/ damage through a voice recording facility within the app and send the claim intimation from the app itself.
This is the first time in India that any General Insurer is offering claim intimation facility through a mobile app. Secondly the app allows customers to locate the nearest network garage, hospital or ICICI Lombard branch through special geo-tagging software embedded in the app itself, another unique feature of the ‘Insure’ app.
The app will be available to customers using smart phones/ tablets running on Google’s ‘Android’ as well as Apple’s ‘iOS’ platform. It has been developed in-house by the ICICI Lombard IT team in its entirety.
Commenting on the occasion, Mr. N Eswarnatarajan, Chief – Operations & Technology, ICICI Lombard General Insurance said “We are delighted to have introduced this unique end to end app for our motor insurance customers. This app will empower our customers to intimate a motor insurance claim anytime and from anywhere. In addition, they can locate the nearest network garage and hospital thus getting all necessary help right from their mobile device on an immediate basis. We are sure that the app will add to our customer service standards and offer convenience to our large base of customers.”
