NPCI to deactivate UPI IDs linked to inactive numbers from April 1

The new rule will particularly impact users who have not updated their bank details after changing their phone numbers, as well as those who continue to use UPI services linked to inactive or reassigned numbers

As part of a wider initiative to enhance the security and functionality of UPI services, the National Payments Corporation of India (NPCI) has announced a significant change to its Unified Payments Interface (UPI) system. Starting from April 1, 2025, UPI IDs linked to inactive mobile numbers will be disabled, which may affect users of popular UPI-based apps like Google Pay, PhonePe, Paytm, and others.

According to the NPCI, banks will begin removing inactive mobile numbers from their records, leading to the suspension of UPI services for any accounts linked to such numbers. The move is intended to reduce the risk of technical errors and prevent fraudulent activities that may arise when telecom companies reassign old numbers to new users. These dormant numbers can inadvertently remain associated with outdated bank accounts, posing a potential security threat.

The new rule will particularly impact users who have not updated their bank details after changing their phone numbers, as well as those who continue to use UPI services linked to inactive or reassigned numbers. Customers who have discarded their SIM cards without updating their bank records may also face disruptions in their UPI services.

Ensure active numbers for UPI

To avoid interruptions, NPCI has advised users to ensure that their registered mobile numbers are active and up-to-date in their bank records. Customers are encouraged to update their details by April 1, 2025, to ensure continued access to UPI services. Additionally, users should check for any dormant or unused accounts associated with old numbers and take necessary steps to reactivate them.

This move comes in response to the increasing concern over cyber fraud and technical challenges posed by dormant numbers in the banking and UPI ecosystem. NPCI has instructed banks and UPI platforms to regularly update their records to prevent the risks associated with inactive mobile numbers.