PTC expands Solution Portfolio for Service Organizations
PTC has acquired 4CS Solutions. The acquisition broadens PTC's portfolio of solutions for product support and service organizations, and supports PTC's vision for solutions that span both product and service lifecycles. 4CS was privately-held and terms of the deal were not immediately disclosed.
Joe Barkai, Practice Director, Product Lifecycle Strategies, IDC Manufacturing Insights said, "OEMs are increasingly recognizing the revenue and profit opportunity in managing effective service operations. Moreover, they realize the broad value of maintaining an insight into the operation of the equipment they sell throughout its useful life. By collecting and sharing warranty data and other product support history across the enterprise, an OEM can close the loop between service and engineering. This not only increases service profitability, but also leads to better products and higher total customer satisfaction."
Jim Heppelmann, President & CEO, PTC said, "Capturing intelligence about actual post-sale product performance and service effectiveness ultimately delivering that information back to product development can deliver true long-term competitive advantages for OEMs. With this acquisition, PTC is separating itself from other PLM vendors in its ability to support manufacturers across the entire product lifecycle."