After Samsung’s Galaxy Buds FE suddenly exploded while in use, a Turkish user lost her hearing capability permanently. Reported on the company’s Turkey forum, the incident raised concern regarding the safety of Samsung’s new earbuds, drawing parallels to the previous Galaxy Note 7 battery crisis.
The user claimed that the earbuds exploded while his girlfriend was using them. This caused immediate and irreversible damage to her hearing. After the explosion, he took the damaged product to Samsung’s technical service, asking for an explanation and resolution. However, Samsung's response was minimal, offering only a replacement pair of earbuds, which the user found deeply unsatisfactory given the severity of the harm caused.
Samsung's examination of the device did not yield any clear reasons for the explosion, leaving open the possibility that other users could face similar risks. The company has yet to issue an official statement addressing the broader implications of the incident or any steps it will take to prevent future occurrences.
Disappointed by Samsung's lack of accountability, the user has vowed to take further action, highlighting concerns about the company's approach to safety. Critics contend that Samsung should prioritize customer safety by implementing more rigorous quality control checks on its products.
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