SAP releases Multichannel Foundation Software

To provide real-time, unified customer engagement through customer-preferred channels, SAP AG has announced the release of SAP Multichannel Foundation for Utilities software for  utility companies. SAP Multichannel Foundation for Utilities and the recently released SAP Utilities Customer Engagement mobile app facilitate utilities to deploy self-service apps in an affordable and scalable way. Using this new software, multiple departments can use multi-channel and multi-touch interactions to address the most relevant customer needs.

SAP Utilities Customer Engagement has improved functionality to map areas suffering from power outages, explain what is causing the outage, show its impact and provide estimated restoration time. Additionally, the mobile app now allows utilities’ customers to self-register, start and stop service, update account information, inquire about usage, pay bills, set up auto  pay, read meters, report outages and view outage information anywhere, at any time.

Henry Bailey, Global VP of Utilities Business Solutions at SAP said, SAP has worked with leaders in the utilities industry to change the dynamics of customer service. With real-time, unified customer engagement programs, utilities now have the tools to vastly improve the customer experience as well as reduce the costs associated traditional service channels.

 

SAP Multichannel Foundation for Utilities currently includes a new web self-service portal for utilities and makes it easier to incorporate other web portals’ mobile apps, mobile SMS, social platforms, interactive voice response (IVR) and email. SAP Utilities Customer Engagement is currently available on iPhone iOS 5.0+ and Android 4.0+ and can be downloaded on iTunes and Google Play by searching SAP utilities.