TCS and AGL wins SAP Award of Excellence

Tata Consultancy Services (TCS) has announced that AGL and TCS have jointly won the SAP Award of Excellence for Best Run Value Realisation for “Project Spectrum”, a major initiative to transform AGL’s billing processes and services.

 

AGL selected TCS as its IT services partner for Project Spectrum, a major transformation program started in 2010 to implement the SAP Industry Specific Utility (IS-U) Billing Solution. The goal of the project was to move all AGL customers into a single instance of SAP. Whilst simplifying from 45 disparate systems to one, AGL improved data integrity and brought new efficiencies to account management and servicing, greatly reducing total cost of ownership while enhancing customer service. 

 

Project Spectrum has been successful and well-received by AGL and by its 20,000 Commercial and Industrial (C&I) customers representing A$3 Billion of annual revenues for AGL. The TCS-driven implementation of the SAP IS-U solution has assisted AGL to further differentiate its service offering in the competitive Australian energy market.

 

“AGL is delighted to win this prestigious SAP implementation award with our partner TCS,” said Jason Clark, Spectrum Program Director, AGL. He further added, “I am proud to state that AGL is one of the first utilities in the world to consolidate all B2C and B2B customers onto a single Utilities Billing platform, and the results have been outstanding and incredibly well received both within AGL and with our customers.”