Facebook Inc has pointed out faulty configuration changes on its routers as the root cause of the nearly six-hour outage that prevented the company's 3.5 billion users from accessing its social media and messaging services.
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Facebook said in a blog post, "Our engineering teams have learned that configuration changes on the backbone routers that coordinate network traffic between our data centers caused issues that interrupted this communication."
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Facebook, Instagram, and WhatsApp came back online only in the early hours of Tuesday, after nearly six hours of an outage that partially paralysed the giant social media network on the internet. The Facebook family of apps went dark on Monday evening (around noon Eastern Time), in what the website monitoring group Downdetector said was the largest such failure the platform had ever seen. While Facebook services started coming back online gradually this morning, the company said that it might take some time yet “to get to 100 per cent.” Facebook officials repeatedly apologised to “every small and large business, family, and individual” who depends on the social media network.
