Vivotek has announced its strategic partnership with Regenersis (India) (A CTDI company). As a part of partnership, CTDI has now become the authorized servicing partner of Vivotek and will provide regional support in Delhi-NCR and Mumbai.
The company revealed that the strategic alignment is aimed at minimizing the service time that Vivotek’s state-of-the-art product offerings had to experience during maintenance. Vivotek, given the influx of advanced technology, had to send its products back to Taiwan which caused delays in restoration of services. The partnership with CTDI has enabled the firm to resolve this challenge by leveraging the local maintenance centres of CTDI. This will effectively reduce the service downtime, enabling near-instant restoration of services for Vivotek’s customers.
At the announcement, Sanjeev Gulati, Country Manager, India & SAARC, Vivotek, said, “Our strategic partnership with CTDI has added to the value proposition that Vivotek as an IP surveillance system provider offers to its clientele. It will infuse another layer of user convenience by facilitating faster remediation, which will be routed through CTDI’s domestic service and support facilities. We are confident that this will not merely decrease the cost of operation, but will also boost our service penetration to newer geographies by increasing our overall bandwidth.”
