Zendesk welcomes Era of Conversational CRM

By VARINDIA - 2022-05-12

Zendesk welcomes Era of Conversational CRM

In its flagship conference Relate, Zendesk has unveiled new solutions that put conversations at the center of customer relationship management. Zendesk also announced a new employee experience offering to help companies transform internal operations and create the best hybrid work experience. 

 

Mikkel Svane, CEO and Founder, Zendesk, said, “The last few years have made it obvious that digital is the front door, convenience is paramount and relationships are anchored in conversations. Zendesk is helping businesses embrace this new generation of conversational customer relationship management and turn customer service into an engine for growth.” 

 

Better business with Conversational CRM

Zendesk’s approach to Conversational CRM connects and integrates front and back offices to not only enable the front office to provide support, but also to provide a full range of intelligent, real-time data and services for customer engagement. Recognizing that customers want to engage on their terms and on their preferred channels with speed, convenience and immediacy, Zendesk now offers: 

 

·    Conversational automation with more sophisticated bots that enable businesses to expand automation to messaging apps such as Facebook Messenger and WhatsApp, build and train custom bots to address common issues and match customer questions coming in from the front office to the right answers informed with third-party data.

 

·    Omnichannel routing that gives businesses the power to adapt to changing conditions, staff support teams appropriately and make changes based on customer demand in real-time. Teams can ensure conversations get automatically routed to the right agent, on any channel and closely monitor performance to better staff and react to customer demand.

 

·    Conversational Data Orchestration that lets businesses create convenient customer conversations at scale by connecting processes, event data and custom logic. 

 

·    Analytics to provide smarter sales and service to help businesses turn conversations into revenue with data-driven insights. Custom reporting capabilities allow teams to manage high volumes and analyze historical trends to provide better staffing on the channels customers and prospects communicate on. 

 

·    Conversational channels in Zendesk Sell, starting with WhatsApp, that let sales teams message with customers and capture every interaction automatically in Sell where it can be managed, tracked and reported on. 

 

 

Better support for Meaningful Employee Experiences

As businesses embrace hybrid work environments that blend remote and in-office work, employees have new needs and expectations. Personalized, data-driven service in a timely manner isn’t just for customers. Employee support teams also need an efficient, easy way to transform the way they work with capabilities such as simplified workflows and automation. 

 

Zendesk’s employee experience offering builds on over 15 years of providing the best customer service and brings together the Zendesk Suite, with additional capabilities like integrated self service, easy to use case management and Zendesk professional services. With this offering, Zendesk gives employee support teams:

·    A single source of truth for HR, Finance, Operations, IT and other support teams who are crucial to connecting employees with internal services; 

·    a way to remove repetition, friction and unnecessary administrative processes, making it easier for employees to have access to critical information, resources and services; and

·    The insights to understand trends and emerging issues in order to continually improve the employee experience. 

 

Michael Pace, Vice President of Global Member Services, Virgin Pulse, says, "Virgin Pulse serves 14 million members across 190 countries, but we believe our employees are the number one driver of members being successful in their journey and delivering our business goals. Zendesk enables us to ensure that our members and employees are both receiving accurate, timely responses, regardless of which channel they choose to contact us. This partnership has translated to tangible return on investment and value for our clients and company.”

 

Zendesk’s Conversational CRM experience and employee experience offering are powered by the Sunshine Platform. The Sunshine Platform helps companies customize Zendesk quickly using apps, tools, and pre-built capabilities that fit their systems. 


 CIO  - SPEAK
Start-Up and Unicorn Ecosystem
 SOFTWARE  Placeholder image
AMD intros Kria KR260 Robotics Starter Kit for Intelligent Factory of the future

AMD intros Kria KR260 Robotics Starter Kit for Intelligent Factory of the future

AMD announced the Kria KR260 Robotics Starter Kit, the latest addition to the Kria portfol...

West Midlands Police deploys Exterro’s Cloud-based Digital Forensics Platform

West Midlands Police deploys Exterro’s Cloud-based Digital Forensics Platform

The provider of Legal GRC software, Exterro Inc. announced that the West Midlands Police a...

Kyndryl and NetApp together to help customers transform business

Kyndryl and NetApp together to help customers transform business

Kyndryl and NetApp announced a global alliance to help customers transform their businesse...

VARINDIA SIITF
SOUTHERN INDIA INFORMATION TECHNOLOGY FAIR (SIITF) -2018
BANGALURU
VARIndia - Star Nite Awards
STAR NITE AWARDS(SNA) - 2018
NEW DELHI
VARINDIA - OITF
ODISHA INFORMATION TECHNOLOGY FAIR(OITF)-2019
BHUBANESWAR
VARINDIA - WIITF
WESTERN INDIA INFORMATION TECHNOLOGY FAIR(WIITF) - 2019
MUMBAI
 INDUSTRY EVENTS Placeholder image
Industry leaders layout the collaborative 5G Opportunities and capabilities for country’s digital transformation

Industry leaders layout the collaborative 5G Opportunities and capabilities for country’s digital transformation

Leading telecommunications experts and industry leaders connected and brainstormed ideas f...

VeeamON 2022 kicked off with insightful sessions on data protection

VeeamON 2022 kicked off with insightful sessions on data protection

Veeam Software has kicked off its annual user conference, VeeamON 2022, delivering a rich,...

DoT, Rajasthan LSA conducts webinar on awareness for mobile tower myths and tower frauds

DoT, Rajasthan LSA conducts webinar on awareness for mobile tower myths and tower frauds

Department of Telecommunications (DoT), Jaipur License Service Area (LSA) organized an awa...

Microsoft Future Ready Industry week stresses on key trends driving digital transformation in the ITES sector

Microsoft Future Ready Industry week stresses on key trends driving digital transformation in the ITES sector

Microsoft’s Future Ready Industry week, ITES edition brought together industry lumin...


Copyright varindia.com @1999-2022 - All rights reserved.
Reproduction in whole or in part in any form or medium without express written permission of Kalinga Digital Media Pvt. Ltd. is prohibited.
Other Initiatives : www.mybrandbook.co.in | www.spoindia.org

advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription advertisement video production, home video distributors, home video company, List of PC Magazines, Best online PC Magazines, Top Online PC Magazines in India, Best online PC Magazines in India, Best PC Magazine, PC Magazine Subscription