ESET launches India’s fastest AI-powered MDR service with MTTR of just 6 minutes

ESET MDR delivers industry-leading real-time detection and a mean-time-to-respond (MTTR) of just 6 minutes to keep businesses secure

ESET, a global leader in cybersecurity solutions, today announced the launch of two Managed Detection and Response (MDR) subscription tiers: ESET PROTECT MDR for small and medium businesses (SMBs) and ESET PROTECT MDR Ultimate for enterprises in India.

Bridging the gap with MDR

ESET PROTECT MDR delivers a comprehensive cybersecurity package, offering 24/7/365 superior protection. This includes modern protection for endpoints, email, and cloud applications, vulnerability detection and patching, and managed threat monitoring, hunting, and response. For enterprises, ESET PROTECT MDR Ultimate offers continuous proactive protection and enhanced visibility, coupled with customised threat hunting and remote digital forensic incident response assistance.

ESET’s APAC SMB Cybersecurity Report 2024 revealed that 43% of SMBs in India ranked not having a dedicated cybersecurity team as one of the top 3 challenges for cybersecurity, and 88% experienced a cybersecurity breach. This highlights the urgent need for skilled cybersecurity professionals and managed services that can help bridge the country’s growing talent gap. ESET’s MDR services ensure organisations of all sizes and cybersecurity maturity stay one step ahead of all known and emerging threats, effectively closing the cybersecurity talent gap and facilitating expert consultations for incident management and containment in a fully managed experience.

ESET MDR delivers a remarkable 6-minute Mean Time to Respond (MTTR)—the fastest in the industry*. In comparison, the median time for organizations to detect a breach is 24 days**, leaving critical systems and data exposed for weeks. Every hour that a breach goes undetected dramatically increases the risk of data loss, operational disruption, and financial damage.

“Cyber threats are evolving faster than ever—and so must defense. With over 2 million cyber incidents reported in India last year, the urgency is undeniable. Our new AI-powered MDR services mark a major leap forward: delivering faster detection, intelligent automation, and human-guided response—all within minutes. Backed by ESET’s global threat intelligence, we’re empowering Indian businesses to move from reactive defense to proactive, AI-driven resilience,” said Parvinder Walia, President of the Asia Pacific Region, ESET.

ESET’s MDR services Meet the Unique Challenges of MSPs

ESET recognises the growing pressures facing MSPs who must balance the critical task of securing clients’ complex IT environments with their own business growth and operations. With threat actors going heavy on supply-chain attacks and abusing MSP tooling, MSPs too find themselves fixed in the crosshairs of cybercriminals. Simply put, MSPs are not only potential victims but also potential accessories to a crime. To help MSPs fulfill their security potential, ESET’s MDR is also designed to be deployed in an MSP environment with a single solitary security service, available 24/7 that help MSPs to secure themselves as well as their clients.